IOPARTNER / SAMPLE DELIVERABLE Acceptance plan Observable scenarios instead of “it should work”. Illustrative example: connecting a payment to a customer workspace. These documents show the level of detail we work towards; they are neither a quote nor a promise of results. Payment and repetition - One confirmed test payment creates exactly one project. Replaying the same event creates no duplicate or second entitlement. - An incomplete or failed payment grants no access. Access and privacy - Customer A can access their project but cannot open customer B’s project, even with its identifier. - Expired or reused links are rejected; recovery does not reveal whether another address has an account. Recorded acceptance - For each scenario: expected result, observed result, date, environment and evidence. Classify blocking and non-blocking issues. - The designated owner explicitly accepts the demonstrated version. Significant fixes require verification again. No implied 24/7 availability or resolution deadline. Hosting, maintenance, licences and support are explicitly included or excluded in your proposal. support@iopartner.ch