IOPARTNER / SAMPLE DELIVERABLE
Handover pack
Operate, understand and recover the system.

Illustrative example: connecting a payment to a customer workspace. These documents show the level of detail we work towards; they are neither a quote nor a promise of results.

Access and architecture
- Inventory of services, owners, permissions and recurring costs. Secrets stay in a secure manager, never in the document.
- Data and integration diagram, environments and deployment procedure.

Incident and recovery
- Identify the affected service, preserve evidence and pause risky actions where needed. Inform the agreed contact.
- Document backups, restoration rehearsal, rollback and checks after recovery.

After delivery
- Support channel, covered hours, contacts, response times and follow-up duration must be completed in the proposal.
- Distinguish a deviation from the accepted scope, maintenance and a new feature.

No implied 24/7 availability or resolution deadline. Hosting, maintenance, licences and support are explicitly included or excluded in your proposal.

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